FAQs

Yes, all our bars are vegan except the Salted Caramel which has butter, and the Beekeeper with manuka honey.
All our chocolate is gluten and soy free, and only the Salted Caramel bar has dairy in it. Better yet, we don’t make any chocolate with nuts, so go nuts!
Technically the answer is no. There’s a big ‘but’ when we talk about our chocolate as not being organic because we know the cacao farmers can’t afford to use any chemicals or ‘non-organic’ methods in processing the raw beans. We know because we visit them and check. It is also a cost to the supplier to obtain organic status, and we want to ensure they get as much money for their work as possible. We think the cost of certification for our cacao farmers outweighs the benefits so we would rather just keep things simple.
The Cadbury Factory site will be the home to Dunedin’s new hospital. While we campaigned to save the factory, our crowdfunding efforts were to raise money to move to a larger premises in Dunedin, purchase some new equipment to keep chocolate making skills in the city. You can keep up to date with our progress on our blog or by joining our OCHO community for monthly updates.
We thought it would be best to look for beans as close to home as possible so we get our beans from Papua New Guinea, the Solomon Islands, Samoa, and Fiji. Our bars are single-origin so that means we don’t mix all the beans together, we make small batches using beans from individual farmers. You’ll can find the farmer co-operative name stamped on the back of each chocolate bar.
We ship via courier (Monday to Friday within New Zealand) and aim for overnight delivery in the South Island and a two day service to the North Island. If you are on rural delivery it can take a bit longer depending on the route you are on. Shipping is a flat rate of $5 for any quantity of goods up to $100, and free over that amount.
We can organise shipping overseas, but please contact us at contact@ocho.co.nz for a quote on different shipping options and prices.
We hope you are delighted with our products. However if you are not satisfied with our chocolate or it is defective please contact us and we'll sort out a credit, full refund or replacement. If you need to return a product, please just email us at contact@ocho.co.nz and we'll sort it out from there.
If you would like to sell OCHO Chocolate in your retail outlet, please contact us at contact@ocho.co.nz.